They are outstanding in every conceivable way. I lived in the area a while back and moved back last year and looked at a couple of other options and returned to Air Professionals and I'm so glad I did.It starts with Sean, who is the sales guy. But he is so much more than that. He makes sure he understands your goals and uses his extensive experience to come up with solutions that solves for them. We had a problem with getting air to our entire upstairs and we landed on a ductless system which turned out to be a great solution. We also had a new gas furnace installed as we recently had a natural gas line run down our street (halleluiah!). He provides several options that take into account budget, applicability, and unit brand preference. He give you a very clear explanation of each option and provides a clear and accurate estimate. Now for the best part. If there is any sort of rebate (e.g., government, vendor, or utility company) he is aware of it and, when allowable, submits everything for you and if he can't he provides all the paperwork and clear verbal and written instructions on how to get them. Same goes for tax credits. Oh, and they register the units for you to ensure you get all the warranty benefits.Now for the installation. They take care of getting all permits and coordinating all inspections, which is a huge deal. The ran a new gas line for me. I also needed an electrician to do some wiring and they subcontracted that out to a trusted provider. They did all this in a timely fashion and the installers (Brad for the gas line and Antonio, Alex, and Sam for the furnace install) were all exceptional.To say I am pleased with the service and outcome is a vast understatement. I plan to use them for all my HVAC needs, whether it is new units or service in the future. Everyone, including the back office staff you get on the phone is knowledgeable and courteous.Please use them. I promise you won't regret it.